Shipping policy
Thank you for shopping at Custom Luxe Watches. We understand that receiving your items quickly is important to you, so we do everything we can to process and deliver your order efficiently.
📦 Shipping Methods and Costs
We offer free worldwide shipping on orders over $150.
🔄 Order Processing
Orders are typically processed within 4–7 business days.
Once your order is processed, you will receive an email confirmation with your shipping details and tracking number.
🌍 International Shipping
We ship internationally. International orders are shipped with custom duties and import taxes prepaid, so you won’t need to pay anything extra upon delivery.
🔎 Tracking Your Order
You can track your shipment using the tracking number provided in your shipping confirmation email.
Visit our Tracking Page on the website and enter your order number and email address to check your delivery status.
🚫 Shipping Restrictions
Due to certain restrictions, we may not be able to ship to some countries. To check if we can deliver to your location, please proceed to checkout. If shipping is available, it will automatically proceed.
📦 Lost or Damaged Shipments
In the unlikely event of a lost or damaged shipment, please contact us immediately at
📧 customluxewatches@gmail.com.
We will work with the shipping carrier to resolve the issue as swiftly as possible.
✏️ Changes to Your Order
Once an order has been shipped, we are unable to change the shipping address or order details. Please ensure all shipping information is accurate at checkout.
🕒 Why Our Watches Take 7–15 Working Days to Reach You
At Custom Luxe Watches, our timepieces are handcrafted with care and precision, not only to tell time but to tell your story. This level of craftsmanship requires time.
⏳ Personalization Takes Time
Some components are readily available; others are custom-ordered to fit your specifications. This ensures your timepiece is one-of-a-kind.
🛠️ The Art of Assembly
Every watch is meticulously assembled by hand. Our artisans dedicate attention to every detail, ensuring the highest level of quality.
✅ Quality Assurance
Before shipping, each watch undergoes a rigorous quality control process to ensure it is both precise and durable — and worthy of our standards.
🚚 Nationwide Delivery
Once your watch passes inspection, it is packed securely and dispatched using reliable worldwide shipping. It will arrive ready to wear and cherish.
⌚ Your Unique Timepiece Awaits
We know waiting can be difficult — but the result is worth it. You’re not just buying a watch; you're receiving a tailored piece of horology crafted with purpose and pride.
Thank you for choosing Custom Luxe Watches – your watch is on the way, and we can’t wait for you to experience the dedication that goes into every piece we create.